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Return & Refund Policy

  

RETURN POLICY

  • Products can be returned within 15 days from the date of delivery.
  • Payment Refunds are applicable only in case of damaged product or  delivery of incorrect product delivery for only Prepaid Orders.
  • No refund is initiated for COD orders.
  • Returns and Replacements are done free of cost if wrong products  (incomplete sets or incorrect style), wrong sizes (size other than that  ordered) or damaged products are received by the customer.

Exchanges:

Only size exchanges are allowed. Items can be exchanged for a similar size or a different size.


Return Intimation:

You can Email Us at support@skinsolutionstore.in within  15 days from date of delivery. The details of the return (Order number,  courier docket No or AWB No, and Reason for Return) should be shared with the Customer Support by email.


Guidelines for a valid return:

  • Products should be in original condition
  • Box should be retained and returned

All products sold on Skin Solution Store are 100% genuine. We understand how much  you value your every purchase. We are committed to making your shopping  experience a delightful one.


CANCELLATION POLICY

An easy cancellation process is available for all our esteemed  customers. You can cancel your online order before the product has been  shipped. Your entire order amount will be refunded.

You can cancel an order in easy step:

  1. Email us on support@skinsolutionstore.in

Please Note that the complete order needs to be cancelled. We do not  accept Partial order cancellation requests.Cancellation charges Rs.100  will be charged after order is completed/shipped.


REFUND POLICY

  • Refund is provided for only Prepaid Orders not for COD Orders.
  • Your refund will be initiated by us within 2 business days of receiving the refund request and authorization of the refund.
  • Your refund is estimated to be credited in the account, used for  order payment, between 4-8 days after initiating the refund. Please note  that the timing of the actual account credit is dependent on multiple  external agencies such as banks, payment gateways and external couriers  (for cheques).

MODE OF REFUND

For both cancelled orders & returned products (due to incomplete  sets, incorrect style, wrong sizes, or defective products delivered),  the refund amount will be credited back into the same account (online  banking, credit card, debit card) that was used to make the purchase.